Qwikxy Shipping Policy
Last updated: July 15, 2026
This Shipping Policy forms part of Qwikxy's Terms of Service and applies to all orders placed through the Qwikxy website and mobile application (collectively, the "Platform"). By placing an order, you agree to the terms below.
1. Order Processing and Confirmation
Qwikxy aims to process orders quickly. Once your order is confirmed and payment is successfully verified, we begin processing and dispatch your order basis the type of delivery selected subject to product availability and serviceability at your delivery location.
2. Delivery Timeframe
- In case of super-fast delivery, orders will be delivered in a 3-4 hrs time frame to serviceable pin codes. Orders placed after 6:00PM will be delivered the next day between 8:00AM to 11:00AM.
- Qwikxy currently delivers serviceable pin codes in Bangalore. You can check serviceability and estimated delivery time by entering your pin code at checkout or on the Qwikxy homepage/app.
- Delivery timeframes are estimates only. Actual delivery times may vary due to weather, traffic, regulatory restrictions, courier availability, or other circumstances beyond Qwikxy's reasonable control (see Section 8, Force Majeure).
3. Delivery Charges
All deliveries are free of cost.
4. Delivery Schedule
Deliveries are made daily between 8:00 AM and 8:00 PM, including weekends, unless otherwise specified.
5. Order Tracking
- App users: Track your order in real time through the "My Orders" section of the Qwikxy platform (website/app).
6. Failed or Undeliverable Deliveries
- If a delivery attempt fails because of an incorrect, incomplete, or inaccessible address provided by the customer, Qwikxy will attempt to contact you using the details provided at checkout to verify or correct the address before re-attempting delivery.
- If Qwikxy is unable to reach you or complete delivery after 3 attempts, the order may be cancelled, and any applicable refund will be processed in accordance with our Refund Policy.
7. Unloading Standard Terms
- Where a lift is available for transporting materials to the required floor, a charge equivalent to 2 floors will apply, covering lift entry and exit.
- Ground floor is treated as the base delivery level and is charged at the standard base rate; each floor above ground floor (without lift access) adds one additional base-rate unit, as set out below.
- Sufficient space must be available at the site to enable shifting.
- Any damage caused to the material or the surrounding property during shifting will be the owner's responsibility — Qwikxy will not be held liable.
- If shifting is not possible (e.g., no lift access, space constraints), no shifting charges will apply; however, the order cannot be cancelled on this basis.
- If unloading assistance is not selected, material will be delivered up to the vehicle floor level only.
Unloading Charges by Material
The rates below are base charges for ground-floor delivery. For each floor above ground floor without lift access, one additional base-rate unit is added; where a lift is available, a flat charge of ground plus 1 floor rate applies regardless of the floor.
| Product | Unit | Base Rate (Ground Floor) |
|---|---|---|
| Wash Basins / Mirror & Cabinet / Kitchen Sinks / Kitchen Small Appliances / Kitchen Hardwares / Pumps / Ply's & Decorative Sheets | piece | ₹30 |
| Free Standing Basin / Vanity Basin/ Toilets / Shower Panel / Geyser / Dishwasher / Gas Pipe / Water Softener / Water Strainer / Ladder / Room, Wardrobe, Office, Glass, Curtain, Hardware / Doors / Tiles 800x1600mm / Tiles above 800x1600mm / Steam Room / Floor Standing Bath Tub Mixer / Plumbing (Heavy & Long Pipes) | piece / box | Upto ₹100 |
| Solar heater / Heat Pump / Shower Enclosure / Porcelain Slab / Water Tank / | piece | ₹200 |
| Bath Tub | piece | ₹300 |
| Whirlpool Bath Tub / Jacuzzi / Sauna | piece | ₹500 |
| Quartz Slab / Granite Slab | slab | ₹400 |
| Cement Bags / Kitchen Baskets / Tiles up to 610x610mm / Laminates | piece | ₹20 |
Example (Sanitaryware, ₹30 base): 5th floor without lift = ₹30 × 6 = ₹180. Any floor with lift access = ₹30 × 2 = ₹60.
8. Force Majeure
Qwikxy shall not be held liable for delays or failure in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, riots, government restrictions, courier disruptions, or other unforeseeable circumstances. In such cases, Qwikxy will make reasonable efforts to notify affected customers and provide updated delivery estimates.
9. Damaged, Lost, or Missing Items
If your order arrives damaged, incomplete, or is lost in transit, please contact us within 24 hours of the delivery window with details and (where applicable) photographic evidence, so we can investigate and resolve the issue promptly.
10. Returns, Refunds, and Exchanges
For details on returns, refunds, and exchanges, please refer to our Refund and Returns Policy.
11. Limitation of Liability
To the extent permitted by applicable law, Qwikxy's liability for any delay, non-delivery, or issue arising from shipping shall be limited to the value of the product or the applicable delivery fee, whichever is lower, except in cases involving gross negligence or wilful default.
12. Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, any complaints or grievances regarding shipping or delivery may be addressed to our Grievance Officer:
Grievance Officer: Gitika More Email id: care@qwikxy.com Response timeline: Complaints will be acknowledged within 48 hours and resolved within 30 days, as required under applicable law.
13. Governing Law and Jurisdiction
This Shipping Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka.
14. Changes to This Policy
Qwikxy reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.
15. Contact Us
If you have questions regarding this Shipping Policy, please contact us at:
Email: care@qwikxy.com Hours: 10:00 AM to 7:00 PM